Universal Microbes Inc. Shipping Policy
Thank you for choosing Universal Microbes Inc. for your gardening needs. This Shipping Policy explains our shipping and delivery practices to provide you with a clear understanding of how your orders are processed and delivered.
​
1. Order Processing
1.1 Order Confirmation: Upon placing an order on our website, you will receive an email confirming your order details. Please review this confirmation for accuracy and contact us immediately if there are any discrepancies.
1.2 Processing Time: Most orders are processed within 10 business days. Orders placed on weekends or holidays may have a longer processing time.
1.3 Custom Orders: Some products may require additional processing time due to customization or product availability. Any delays will be communicated to you promptly.
​
2. Shipping Methods
2.1 Shipping Carriers: We partner with reputable shipping carriers to ensure your orders are delivered safely and efficiently. The carrier used for your order may vary depending on your location and the products ordered.
2.2 Shipping Options: During the checkout process, you will have the option to choose from various shipping methods, including standard shipping, expedited shipping, and other available options.
3. Shipping Rates
3.1 Shipping Costs: Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the products, and your delivery address. The total shipping cost will be displayed during the checkout process.
4. Estimated Delivery Times
4.1 Delivery Timeframe: The estimated delivery time depends on the shipping method selected and your location. Please note that delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.
4.2 Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
5. Returns
5.1 Return Policy: At Universal Microbes Inc., we strive to provide the best possible products and service to our customers. However, it's important to note that we do not accept returns for our products. This policy is in place for several reasons.
​
Firstly, each of our products undergoes rigorous quality control to ensure they meet the highest standards before leaving our facility.
Secondly, the effectiveness of gardening and agricultural products can be influenced by various external factors, making it difficult to determine the cause of issues that may arise after use.
Instead of returns, we encourage you to reach out to our knowledgeable support team for assistance with any concerns or questions about product performance. They are committed to helping you find the best solution based on your specific needs and circumstances.
​
6. Delivery Issues
6.1 Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
​
7. Order Status Updates
7.1 Order Updates: You can check the status of your order by logging into your account on our website or by contacting our customer support team. We will also send you email updates regarding your order's progress.
8. Contact Us
​
If you have any questions or concerns about our shipping policy or the status of your order, please contact our customer support team at agronomy@indogulfbioag.com